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Trainee Call Centre Agent for Old Mutual | Onsite CT (5 Hours a day) -students

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Job Description

This role provides response to administrative requirements in accordance with SLA parameters in a processing environment as well as contact centre,
The incumbent is individually accountable for achieving results through their own efforts with support, coaching and direct supervision efforts.

SPECIFIC KEY RESULT AREAS:

  • ·       Client engagement: Service Customers, advisors, brokers, executors, 3rd parties, etc.  through our various servicing channels, i.e. inbound calls, emails, Digital applications, etc.
  • ·       Assisting with enquiries related Claims, Withdrawals, Policy Changes or Amendments, Money Management, i.e. Premiums, Debit order Queries, etc.
  • ·       Communicate progress to clients
  • ·       Maintaining confidentiality of personal information
  • ·       Support the management of complaints, escalations and queries with customers
  • ·       Ensure compliance with all policies, procedures and regulations
  • ·       Receiving and submitting AML requirements
  • ·       Receiving, verifying, and submitting Balance of Payments (BoP) forms for offshore transactions
  • ·       Processing instructions and supporting documentation via POCR processes

Personal Effectiveness

  • ·       Accepts and lives the company values.
  • ·       Accountable for service delivery through own efforts.
  • ·       Collaborates effectively with others to achieve personal results.
  • ·       Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • ·       Makes increased contributions by broadening individual skills.

Quality Assurance

·       Adheres to service and quality standards as provided by Client Experience Team

Requirements: Skills, Qualifications and Experience required:-

  • ·       Matric or equivalent NQF aligned qualification
  • ·       Proof of current 1st or 2nd year registration in a recognized tertiary institution
  • ·       Proficiency in MS Office programs
  • ·       Ability to prioritize work and work in a Team
  • ·       Strong communication and interpersonal skills, both written and verbal
  • ·       Ability to collaborate with others to accomplish objectives.

Additional Requirements:-

Applicants must be part time and correspondence students.

Candidates should be available to work the following compulsory shifts:

  • ·       Working days Mon – Fri: 10h00 – 17h00 (minimum 5 hours per day)
  • ·       Saturday: 8h00 – 13h00 (per operational requirements)

SkillsClient Service

EducationMatriculation Certificate (Matric) (Required)

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