Trainee Call Centre Agent for Old Mutual | Onsite CT
Job Summary
This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision. The incumbent is individually accountable for achieving results through their own efforts with support and coaching.
- Deals with client queries via telephone in adherence with Call Centre standards under supervision.
- Escalate complex queries to more senior agents.
- Takes inbound calls and shares relevant information with assistance and on the job coaching.
- Finalises calls at point of contact where possible.
- Learner to Moderate level of technical knowledge.
- Limited multi skilling across product and process relevant to the business area.
Hours of Work
Mondays to Thursdays: 16h00 – 19h30
Fridays: from 15h00
Saturdays: 09h00 – 13h00
Proof of Registration for tertiary studies essential at application stage
SkillsCall Center, Customer Queries, Inbound Calls
EducationMatriculation Certificate (Matric) (Required)