Telephone Intake and Sales Specialist for Attorney Jackson LLC | Remote SA (R100 p/h)

Full job description

• This job is 80% sales and 20% clerical/administrative.
• This role answers incoming telephone calls and manages the client experience for potential new clients. You schedule paid consultations with the attorneys or sales team so that the firm can assist the client with resolving family law problems.
• You will sell paid appointments with the law firm.
• Utilize your sales skills including building rapport, highlighting features and benefits, and overcoming objections to schedule prospective clients who have reached out to the firm for help with divorce, adoption, child custody, and child support cases.
• Conduct initial client intake meetings via telephone and obtain information regarding the client’s legal problems and needs.
• Obtain sensitive and confidential information by listening to clients, understanding their needs, and supporting them through messy and stressful family law situations. You must be able to accurately type and listen with empathy at the same time.
• Update database (CRM similar to salesforce) and client details using Microsoft Excel, Word, and law firm software.
• Schedule and manage outgoing follow-up calls with prospective clients.
• Monitor status of perspective new client cases on line.
• Plan and manage follow-up calls with prospects until the legal problem has been resolved
• Electronically file documents with the court.
• Manage deadlines by calendaring due dates and adding follow-up notes.
• Generate reports and data using Microsoft Excel, Word, Salesforce and other programs
• Lead weekly sales meetings and provide updated data on prospects that retained and prospects that did not yet retain.

Qualifications

• 2+ years of experience in sales or a similar role
• Strong time management skills, communication skills, both written and verbal, and interpersonal skills
• High school diploma or equivalent required, college degree preferred
• Working knowledge of the sales process and CRM software
• Customer service focused salesperson who can sell law firm services with clients that match our target demographics.
• Excellent English written communication skills, proofreading, and attention to detail.
• Skilled at leading and directing telephone calls. Able to solicit information from prospective future law firm clients but also ensure that the prospect feels heard and has a chance to vent and tell their story.
• Excellent computer and technology skills including case management software, CRM, and use of Microsoft Office, Word, and Excel.
• Near perfect attendance and reliability.
• Intensive criminal and employment background check with no criminal history ever in any state or country, good references, and stable employment.
• Typing 50 wpm or greater.
• Trustworthy, integrity, honest, ethical, and caring.
• Prior sales experience and strong closing rate,
• Organizational skills and excellent with systems, policies, and procedures.
• Intuitive with the ability to connect with people and ensure they feel heard.
• Strong time management skills with the ability to prioritize tasks.
• Integrity and character – You have to care about people and their legal problems and have a strong desire to help them.
• Driven and competitive. Self-motivated.
• High-Speed internet connection at home and secure, private work area at home with noise cancelling equipment.
• This is a fast-moving work environment that requires the ability to think and move quickly and multitask. We have old-school, old-fashioned work values, a non-office politics team, and high-tech tools and equipment. We have a team of all “A” players.
• We will only hire the best talent. We only want people that fit in with our core values and culture. We focus on customer service, teamwork, candor (open communication), forwardness, quality, and continuous learning. We will give you the tools and resources to succeed. You bring the skills, positive attitude, and initiative.