Service Desk Agent for iOCO | Onsite Sandton x2
The Role
iOCO Infrastructure Services: Where Challengers and Innovators Thrive.
We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network systems. Excellent communication skills and a customer-oriented mindset are essential for this role.
Skills and Experience
What you’ll do:
- Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
- Ensure that all calls are logged within ITSM tool as per the required operational processes.
- Assist team with work overload as and when required and ensure general administration work is up to date.
- Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
- Follow appropriate escalation procedures as and when required.
- Ensure adherence to respective client specific Operational Manuals.
- Responsibility for own career development as agreed (including own technical and functional skills).
Your expertise:
- 2 – 3 Years’ experience in an IT service desk environment
- 2 – 3 Customer service experience
- 1 – 2 Years’ experience in First call resolution
- Telephone Etiquette Skills
Qualifications required:
- Grade 12
- A+, N+
- ITIL4
Other
Other information applicable to the opportunity:
- Contract Position
- Location: Sandton
- Work Environment: Onsite (open plan office)
Why work for us?
If the daily grind makes you wonder if there’s more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
