Service Delivery Co-Ordinator for Teraco | Onsite Jhb
MAIN FUNCTIONS OF THE JOB
- Adhere to company policies, procedures and processes
- Accurate recording and data capture of queries, resolution and follow-up
- Accept and process tickets in the agreed queues in the expected turnaround times
- Potential ticket escalation to other divisions of the business or technical
- Monitor ticket queues and ticket closure
- Wireless Map reservations and planning — all regions
- Process Service Orders (interconnects and general stock items)
- Ad hoc reports
Requirements
SKILLS REQUIREMENT
- Good communication skills
- Active listening ability to understand requirements.
- Ability to communicate in English
- Proactive problem solver
- Ability to work independently & a positive team player Self-motivated
- Conducts self professionally, exhibits high levels of tolerance and patience
- Responsible for continued learning and self-development
- Strong time keeping and multitasking skills
QUALIFICATIONS AND EXPERIENCE
- Matric
- 2 years relevant working experience
- IT IL preferred
- Microsoft Office skills
- Understanding of Wireless solutions preferred
- Strong understanding of networks and cabling (fibre optic and copper)