Sales Support and Administration for Winfar Surgical| onsite CT
Sales support specialist
Are you a proactive and detail-oriented individual with a passion for customer service? We are seeking a Sales Support Specialist to join our dynamic team. As a Sales Support Specialist, you’ll play a crucial role in ensuring smooth operations and excellent customer experiences.
Responsibilities:
1. Order management:
- Process lead-time orders efficiently.
- Monitor stock levels in distribution centers (DCs) and coordinate replenishment.
- Handle stock removal and collections.
2. Courier interaction:
- Collaborate with courier companies to track shipments and resolve any issues.
- Ensure timely delivery of orders to customers.
3. Online shop orders:
- Process online shop orders promptly.
- Maintain accurate records of transactions.
4. Customer orders:
- Handle orders received via email, telephone, and WhatsApp.
- Serve both business customers (wholesale) and retail customers.
- Provide exceptional service throughout the order process.
5. Telephone support:
- Answer incoming telephone calls promptly and professionally.
- Assist customers with inquiries, order status, and product information.
6. Reporting:
- Prepare regular reports for the Sales Manager.
- Provide insights on order trends, customer feedback, and operational efficiency.
Requirements:
- Previous experience in a sales-related role is essential.
- Strong communication skills and a customer-centric mindset.
- Proficiency in using office software (e.g., Microsoft Office, Google Workspace).
- Detail-oriented and able to multitask effectively.
- Ability to work collaboratively in a fast-paced environment.
How to Apply: Interested candidates should submit their CV to: brian@winfar.co.za. Please include a brief cover letter outlining your relevant experience and why you’re a great fit for this role.
Remuneration is market related and dependent on experience.