Sales Operation Specialist for Hiver | Remote Worldwide
About us:
Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.
At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.
We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.
Opportunity:
As a Sales Operations Specialist you will support the sales team by optimizing sales processes and systems. Responsibilities include analyzing sales data, managing CRM systems, providing sales training, implementing sales technology, and collaborating with other departments. The role focuses on enhancing sales efficiency, effectiveness, and alignment with company objectives.
What you will be working on:
- Sales process optimization: Analyzing and improving sales processes to increase efficiency and effectiveness.
- CRM management: Managing and optimizing the CRM system to ensure accurate and up-to-date sales data.
- Sales training and enablement: Providing training and support to sales teams to enhance their performance.
- Sales technology implementation: Evaluating, selecting, and implementing sales technology tools to support sales operations.
- Sales compensation management: Designing and managing sales compensation plans to motivate and incentivize sales teams.
- Sales strategy alignment: Aligning sales operations with overall business objectives and sales strategies.
What we are looking for:
- 2-3 years of experience in a B2B SaaS company managing a GTM/Sales Operations.
- Hands-on experience with HubSpot is mandatory.
