Sales Assistant for Estée Lauder | onsite
Job Description
Position Summary
- • Liaise with corporate store customers while ensuring compliance to local and corporate guidelines and policies.
- • Ensure that the shop’s presentation and customer service meets the company image at all times
- • Achieve sales goals established by the business on a monthly and yearly basis. Ensure these goals are met by ensuring exceptional customer service, generating sales, building long-term customer relationships and by developing external corporate relationships
- • Ensuring the Corporate Store grows and develops according to the company’s objectives
- • Ensure inventory levels maintained for strong sales, inventory managed in terms of requirements, unpacking and batch control
Key Roles & Responsibilities
- • Customer Service and sales.
- • Assist in management of stock variety and stock levels available for sale.
- • Basic Product knowledge
- • Keep abreast of company policies and changes
- • Handle product queries from customers
- • Communicate with Store Supervisor on all business related issues.
- • Assist in day to day operations of the store
- • Assist in the reconciliation of the daily banking.
- • Assist in the maintenance, monitor regularly review, adjust and follow up on:
- • Stock orders to ensure a continued supply of saleable stock
- • Expired stock to be removed from shelves.
- • Receipting stock onto the system upon arrival.
- • Check documentation to make sure stock received corresponds with DC invoice. If not, discrepancies should be brought to the attention of DC manager.
- • Check that all new stock is reflected on Retail Pro.
- • Stock to be neatly and uniformly priced with the dual pricing method before moving stock to shop shelves.
- • Documentation to be filed timeously.
- • Ensure shop shelves are properly stocked and presentable at all times.
- • Ensure shop is clean and neat at all times.
- • Propose specials and events to enhance shop sales.
- • Adhere to House rules of Specific shop.
- • Sign an attendance register
- • Review, recommend and implement system improvements in conjunction with the store supervisor
- • Ensure all business activities conducted comply with legal and ethical standards
Requirements
- • Matric
- • Beauty Certificate or similar preferred
- • Retail Cosmetics Experience
- • Ability to work retail hours
- • Ability to work in a fast paced environment.
- • Computer literate – MS Office (Word, Excel, Outlook, PowerPoint)
- • Understanding of customer services
- • General accounting understanding