Job Description

Job Purpose:

This position is responsible for ensuring that customer purchases and orders are completed in a professional and timely manner. Working closely with the sales consultants there is a great emphasis on administration as well as handling payment from customers.

This position is based in our Fourways Showroom. 

Main Accountabilities:

• Ensuring accurate and timely processing of sales and orders, including production of invoices, delivery details and handling of payments.
• Responsible for balancing daily cash-ups.
• Ensuring that all data gathered from customers and sales consultants is accurate (in relation to product codes and delivery addresses etc.)
• Answering telephones in a professional manner and answering queries efficiently.
• Ensuring that company policies and procedures are always adhered to.
• Production of reports as required (using Excel) and carrying out all related administration, including filing.
• Assist customers with sales of Homeware products.
• Assist consultants and visual merchandisers with housekeeping and when required on the showroom floor.
• Participation in stock takes on a daily/ weekly basis as directed by the store manager.
• As the first point of contact with customers, engaging and interacting to enhance the client experience and answer queries.
• Handling customer complaints as far as possible and referring appropriately when necessary.
• Must be willing to take on further responsibilities, if necessary, as directed by the store manager.
• Assist with processing of IBT’s and SCT’s.
• Assist with POD’s and Translution.
• Assist with Stock takes and discrepancies.
• Assist with Customer collections.

 Qualifications:

• Grade 12/Matric

 Experience and Skills:

• Excellent administration and typing skills are required. 
• Sound working knowledge of Microsoft Office necessary.
• Previous background in customer facing environment in admin role required.
• Must be available to work retail hours including weekends and public holidays.
• Passionate about décor and Weylandts furniture and homeware products.
• Comfortable working with different systems and technology.

Behavioural Competencies:

The job holder must demonstrate a positive, can-do attitude. He or she must take responsibility for their work, be a team player, be accurate and have excellent problem solving and decision-making abilities.  Being able to work well under pressure and handle difficult customers is pre-requisite.