Receptionist for Eskort | onsite PTA

We have an exciting opportunity for a Receptionist to join our team in Irene Pretoria on a permanent basis. 

The purpose of this position:

1. To be the first point of contact for the Company by welcoming guests and greeting people who visits/enters the Company.

2. Coordinating all front-desk activities, including, but not limited to, distributing correspondence and redirecting phone calls.

Qualification: 

• Grade 12
• Additional certification in (for example) Office Management would be advantageous

Experience:

• Proven work experience as a receptionist, front-office representative or in a similar role
• Previous experience with Microsoft Office software preferred

Knowledge Required:

• Hands-on experience with office equipment (e.g. printers)
• Familiarity and knowledge on phone systems and switchboard operations

Skills Required:

• A professional attitude and appearance
• Excellent multi-tasking and organizational skills
• Ability to deal with pressure
• Resolve concerns promptly
• Good telephone etiquette and listening skills
• Fluent in English and Afrikaans

Key Performance Areas and Job Activities: 

1. Answering and Screening Calls

• Answering, screening and transferring incoming calls to relevant personnel.
• Taking messages.
• Answering customer queries by providing basic and accurate information via phone/email.
• Transferring customers to the nearest retail stores.
• Updating the telephone list on a monthly basis.
• Operates the telecommunication system of the Company.

2. Ordering of Office Supplies

• Ordering of office stationary.
• Ordering of other office commodities such as cleaning supplies and food on an ad-hoc basis.
• Ordering of Business cards for staff including Store Cards for the Sales Team.

3. Welcoming Guests/Visitors

• Servings guests by greeting, welcoming, directing them appropriately and offering refreshments.
• Accepting courier parcels (including mail deliveries) and ensuring that relevant parties receive parcels.
• Assist with Guest WI-FI passwords as and when required.

4. Other

• Offering administrative support across all Departments within the Company.
• Performing other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
• Keeping a safe and clean reception area by complying with procedures, rules, and regulations.
• Ensure that the reception area is tidy and presentable at all times. 
• Assist the PA of the CEO as and when required