Receptionist/Administrative Assistant for Ladles of Love (R12000 p/m)

We are seeking a highly organised, friendly, and professional receptionist/admin assistant to join our team. The ideal candidate will serve as the first point of contact for visitors, ensuring a welcoming atmosphere while providing essential administrative support across the organisation. This role requires excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks efficiently.

Key responsibilities and duties

Front desk management:

• Greet and welcome visitors to Ladles of Love with a positive and helpful attitude;
• Welcome all volunteers and ensure their engagement at the warehouse is a good experience;
• Answer the phone, taking messages as necessary;
• Maintain the reception area, ensuring it is tidy and presentable at all times;
• Receiving and distributing of all deliveries to the warehouse.

Administrative Support:

• Manage public info e-mail and channel communications to various departments and individuals;
• Issuing of 18A tax certificates and manage the communication with the donors in a positive manner; 
• Ensure compliance with relevant regulations and internal procedures for tax certificates;
• Manage online orders of merchandise;
• Maintain and update office records, databases, and filing systems;
• General go-to person for all internal queries from staff;
• Manage office petty-cash and recon weekly to the finance department;
• Send thank-you letters to donors and volunteers;
• Order office supplies and monitor inventory levels.

Events/projects:

• Assist when required on internal team builds; 
• Assist when required on all Ladles of Love events, both internal and external;
• Support other departments with ad-hoc projects as needed.

Skills:

• High school diploma or equivalent;
• additional certification in office administration or related field is a plus;
• Previous experience as a receptionist, administrative assistant, or in a related role preferred.
• Excellent verbal and written communication skills;
• Strong organizational abilities;
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
• Knowledge of Salesforce would be an advantage;
• Professional demeanour and appearance.
• Customer-focused with a friendly and approachable personality;
• Reliable, punctual, and able to work independently;
• Detail-oriented with a proactive approach to problem-solving;
• Successful candidate must have their own laptop;
• Own transport would be an advantage.