Online Shopping Assistant for TakeALot | Onsite CT (Festive Contract)

takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant to join our team in Cape Town over the Festive Season. 

(The festive period in eCommerce refers to a specific time of the year, typically spanning from late September through early January, during which there is a significant increase in shopping activities. During this time we hire temporary online shopping assistants to support the increased workload) 

At takealot.com, we’re not just a company, we’re a rapidly expanding innovator in the e-commerce space. We’re searching for individuals who are not only talented but also passionate, innovative, and eager to drive success. If you thrive in a dynamic, fast-paced environment and are looking for a role where you can creatively contribute while tackling exciting challenges, we would love to have you on board. 

You will report to the Customer Service Team Leader

Your Responsibilities will include:

• Provide professional, timely, and accurate customer service
• Address and resolve product or service issues by clarifying the customer’s concerns; determine the cause of the problem and implement solutions
• Engage with customers through phone, email, and live chat
• Navigate various software tools to achieve resolution
• Collaborate with internal teams to address customer issues
• Take full ownership of customer needs to ensure they are met as per our standard of being the most customer-centric company in Africa

Desired Attributes:

• Strong customer focus with a commitment to delivering exceptional service
• Competitive and driven to excel in a fast-paced environment
• Curious, eager to learn, and open to new knowledge and experiences
• Hardworking, smart, and able to identify and solve problems effectively
• Team-oriented, mindful of the impact of your actions on the team
• Energetic, emotionally resilient, and adaptable to change and ambiguity
• Logical problem-solving approach and capable of making sound judgments
• Excellent communication skills in English, both written and verbal
• Tech-savvy with excellent typing and computer navigation skills
• Accountable, with a strong sense of integrity and ownership

Qualifications & Experience:    

• National Senior Certificate
• Minimum of 6-12 months customer service experience is preferred
• Flexibility to work rotational shifts which include weekends, public holidays, and night shifts