Online Shopping Assistant for Takealot | (Festive Contract)

takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant to join our team in Cape Town over the Festive Season.

(The festive period in eCommerce refers to a specific time of the year, typically spanning from late September through early January, during which there is a significant increase in shopping activities. During this time we hire temporary online shopping assistants to support the increased workload)

At takealot.com, we’re not just a company, we’re a rapidly expanding innovator in the e-commerce space. We’re searching for individuals who are not only talented but also passionate, innovative, and eager to drive success. If you thrive in a dynamic, fast-paced environment and are looking for a role where you can creatively contribute while tackling exciting challenges, we would love to have you on board.

Your Responsibilities will include:

• Provide professional, timely, and accurate customer service
• Address and resolve product or service issues by clarifying the customer’s concerns; determine the cause of the problem and implement solutions
• Engage with customers through phone, email, and live chat
• Navigate various software tools to achieve resolution
• Collaborate with internal teams to address customer issues
• Take full ownership of customer needs to ensure they are met as per our standard of being the most customer-centric company in Africa

Desired Attributes:

• Strong customer focus with a commitment to delivering exceptional service
• Competitive and driven to excel in a fast-paced environment
• Curious, eager to learn, and open to new knowledge and experiences
• Hardworking, smart, and able to identify and solve problems effectively
• Team-oriented, mindful of the impact of your actions on the team
• Energetic, emotionally resilient, and adaptable to change and ambiguity
• Logical problem-solving approach and capable of making sound judgments
• Excellent communication skills in English, both written and verbal
• Tech-savvy with excellent typing and computer navigation skills
• Accountable, with a strong sense of integrity and ownership
  

Qualifications & Experience:

• National Senior Certificate
• Minimum of 6-12 months customer service experience is preferred
• Flexibility to work rotational shifts which include weekends, public holidays, and night shifts
  

We seek to employ Extraordinary Minds, people who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenges the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING