OF Onboarding & Logistics Agent for WebAfrica | Remote SA – FREE LAPTOP + PAID WIFI
What will you be doing, exactly?
- Assisting recently activated Fibre/LTE/VoIP customers to get their service up and running through inbound calls and Live chats
- Troubleshooting any connectivity issues that recently activated Fibre/LTE/VoIP customers might have through inbound calls Live chats
- Assisting customers with the billing process to recently activated customers on Fibre/LTE/VoIP
- Guiding customers step by step through Webafrica`s customer zone – training them on how to make use of the platform for their own benefit.
Requirements
Minimum requirements
- Grade 12
- ISP experience – preferable
- Tech savvy – understanding technical terms preferable and processes
- Strong Telephone Etiquette
- A+ certification (Mandatory – applicants who do not have an A+ certificate will be disqualified)
- NB: It is Mandatory for all applicants to have completed and passed the internal N+ Exam on our LMS, to be considered for the abovementioned role.
- Strong customer service skills a must
Key Competencies
- Excellent written and verbal communication skills
- Ability to work independently
- Willingness to learn
- Ability to learn on the job
- Ability to adapt to changing situations
- Ability to work well under pressure
- Self-motivated and driven
- Strong time management skills
- Ability to work methodically
Correspondence will be conducted with shortlisted candidates only. If you haven’t heard back from us within two weeks of the application deadline, please regard your application unsuccessful – but don’t lose hope, keep checking our website for more career opportunities in future.
Benefits
Tools of trade provided:
- Laptop
- Headset
- This role is remote based. *FIBRE CAPABILITY IS A REQUIREMENT FOR THE ROLE.
