Marketplace Business Development Administrator for Takealot | onsite CT
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
This position reports to the Marketplace Team Leader
Your responsibilities will include:
- Meet KPIs by assisting new Marketplace sellers in onboarding on the platform via multiple contact methods.
- Create value in takealot Marketplace by selling the platform features to new and onboarding sellers.
- Resolve technical queries.
- Assisting new sellers operationally, to make use of account growth tools (promotions, sponsored ads)
- Maintain high service level standards
- Managing a growth and retention pipeline in Salesforce CRM.
- Supporting the business in building a growth and retention function in Marketplace.
- General Salesforce administration and reporting
Attributes required:
- Attention to detail
- Excellent verbal communication skills
- Organised, ability to prioritise
- Solutions-oriented, can-do attitude; self-motivated
- Comfortable with learning and adapting to new systems
Qualifications & Experience:
- Bachelor’s degree or equivalent (preferable)
- Competency in MS Office packages, particularly excel
- At least 1 year related retail / commerce experience (preferable)
- At least 1 year related call center experience (preferable)
- Previous experience in Salesforce CRM or equivalent (preferable)
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it’s all in the execution after all.
- We love what we do and what we are creating.
