Live Support Consultant (Customer Support Consultant) for Ozow | Onsite CT
As a Live Support Consultant at Ozow, you’ll be the frontline of our customer service, ensuring a top-notch experience. You’ll resolve issues, provide accurate information, and foster strong relationships.
Our team is collaborative and customer-focused. Your impact will directly contribute to our success. At Ozow, we believe in career growth. Your performance will lead to opportunities to develop your skills and advance your career.
If you’re a passionate problem-solver with a customer-first mindset, we invite you to join our team.
Requirements:
- Grade 12 (Matric) or relevant equivalent
- Available to work 24/7 Shifts
- Knowledge of the Payments Landscape in South Africa
- 2+ Years customer experience within an international support center
- 2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp
- 2+ Years working in a Card Payment environment is advantageous to have
- Intermediate computer Literacy
- Excellent written and verbal communication skills
- Previous experience working on Salesforce (Advantageous)
In office perks
- Healthy breakfast, lunches and snacks (Cape Town)
- Healthy lunches and snacks (Johannesburg)
- Monthly socials (Cape Town and Johannesburg)
- On-site Barista (Cape Town and Johannesburg)
- Ozow Library (Cape Town)
- Birthday Leave
Perks for South African based employees
- Medical aid subsidy (permanent staff)
- Group Risk Insurance (permanent staff)
- Generous paid annual leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Community initiatives
- Employee gifting
- Access to cutting edge technology