Junior Sales Administrator for Mama Money | onsite CT

Who we are:

Mama Money is a growth stage fintech startup working to help migrant workers in South Africa send money home. Since 2015 we have been providing reliable remittances, at a socially fair price, to those that need it most. 

Mama HQ is in beautiful Cape Town, South Africa. We are 122 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our culture is built around the well-being of our team members and making a difference in our communities. “Just be lekker!” personifies our approach to work: we trust the wisdom of our talented and diverse team to do what is best for our customers and get the job done responsibly, without pedantic policies.  

We’ve been around since 2015 and have earned a few accolades along the way, made some new friends, and expanded our reach. We’ve had some great times and some tough times, but we continue to focus on helping people rather than maximizing profit. 

As we expand our operations and aim to become market leaders in South Africa, we need a dynamic team player who can assist in optimising the support towards the sales team’s performance, and achieve revenue targets. This strategic position requires someone who is punctual in task management and a fast learner on various systems and processes. The Junior Sales Administrator, will play a key role in driving growth, profitability and shaping our position as a market leader in the industry.

As our Junior Sales Administrator at Mama Money you will:

• Manage agent queries and assist in investigations and outcomes with the help of other supportive stakeholders.
• Manage sales processes and controls within key strategic projects within the sales team.
• Manage expense allocation processes with various stakeholders. 
• Manage agent onboarding and assist in training processes on various systems. 
• Manage agent offboarding and processes. 
• Assist with all new product roll out testing and troubleshooting.
• Coordinate and assist in field activations, outreaches and events. 
• Assist in agent reward and happiness projects. 
• Assist in market research and executing agent surveys.
• Assist in Agent communications.
• Manage fleet expenses, cell phone contracts and airtime allocations.
• Assist in weekend/monthly agent Incentive coordination.
• Be present in the field. 
• Assist in Marketing material distribution and controls. 
• Report directly into the Sales Operations Manager

In your first 90 days at Mama Money you will:

• Get to know the team – from senior positions to field agents. Everyone matters.
• Travel to key destinations in Cape Town to understand our environment/operation, our competition and our customers.
• Manage all administrative processes to key projects.
• Manage support agent queries process efficiencies and controls.
• Assist in agent recruitment, onboarding, offboarding and training processes. 
• Have a good understanding of our product and value proposition compared to competitors.
• Drive agent education and feedback to Customer Growth.
• Work on various systems and agent management tooling.

It would be a bonus if:

• It would be a bonus if you have experience working within the fintech space or at a rapidly scaling startup, as this will provide additional insights and familiarity with the industry landscape.
• It would be a bonus if you have worked with sales teams and dynamics. 
• It would be a bonus if you understand the different regions of South Africa.