Internal Sales Consultant for Cipherwave | Onsite JHB
| Main purpose of position: | CipherWave is a South African Internet Service Provider (ISP) that provides growing businesses with a range of solutions to help them connect, communicate, and collaborate with their customers, employees, and suppliers. We own and manage our own network infrastructure, which enables us to provide efficient, speedy services and support that our customers can count on 24/7CipherWave, being a leading Internet Service Provider is looking to hire an Internal Sales Consultant to:Ensure that there is a maintained relationship within every customer account, within your allocated account base and any new customer that you acquireProspect for and develop/grow new customers to ensure that your monthly sales quote is achievedEnsure that a strategy and a daily tactical plan is in place to maximise cross-selling, upselling and renewal opportunities so as to maintain a healthy sales pipeline, sales forecast and sales nett new closure of new business sales guided by your allocated new business sales target and allocated customer base |
| Responsibilities and duties: | Identify any possible threats, competitors and consultant influences that may cause the customer to consider any form of cancellationEnsure that you consistently meet agreed, nett of churn sales, new business targetsWeekly monitoring and reporting of contract renewal dates, and renewal proposals to be adhered to in order to maintain extremely high customer retention levelsUtilise and incorporate competencies of the services of any of our “Sales Specialist” & “Product Managers” to ensure that we offer our customers the best possible solutions and options for their businessFoster an atmosphere of self-study with regards to trends in the Telecommunications market so as to ensure that the company is viewed as a leader within our industryEnsure that daily customer sales calls, sales contact and update calls are adhered toEnsure that you remain relevant within the operational, finance and support workflow process to support your customer via these touchpointsAttend all Sales and Relevant Internal meetings timeouslyWork attendance is to be in line with the company set out work timelinesMust be able to develop and build a cross-sell matrix (white space report) against your account base as part of your account planning strategy and tactical approachUnderstand each customers business segmentation, industry and core line of business which will help you to be able to offer suitable advice and solutions to the customerReporting via the CRM system which will include your sales forecast, sales pipeline and sales activity to be carried out. This will be submitted to your reporting line on a weekly basis or whenever requested by your reporting lineMust be able to work as part of the sales team and extended departments on special projects and initiativesMeet or exceed your agreed monthly sales targets as set out by your line managerMust be well-spoken with extremely professional telephone skills and mannersMust have the ability to write and to quote customers via Email with excellent Email etiquetteMust be able to adhere to the company Vision, Mission and values at all times in a responsible mannerThe above includes but is not limited to the required output |
| Desired skills & experience | Excellent telephone mannerExcellent time management and personal organizational skillsAbility to work to deadlinesAbility to work without close supervisionAbility to work closely with instructionsExcellent numeracy skillsExcellent verbal and written communication skillsStrong attention to detailProficient at Microsoft OfficeProficient use of ExcelProficient and demonstrable use of CRM systems, preferably SalesforceTelesales skills, must include cold calling experienceAbility to demonstrate effective interpersonal and influencing skillsDemonstrate a good level of negotiation skills with internal and external customers |
| Minimum experience: | Minimum of 2 years of Internal Sales experience required within the technology industry |
| Minimum qualification: | Matric, additional Sales training is an advantage |
| Additional requirements: | Well presentedProfessionalEnthusiasticSelf-motivated and drivenFlexiblePatientProactivePunctualSense of humour |
Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful.
Please note all applications are subject to EE Requirements.