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Guest Arrival for Marriot | onsite CT

Function

Reporting to the Concierge Manager, the successful incumbent is responsible to ensure all guest receive a welcoming experience. Assist with guest luggage requirements. Ensure that all valet parking request is conducted in a responsible manner whilst ensuring that all safety processes are adhered to and all relevant valet vehicle checks are conducted in accordance with Marriott International Policies and Procedures

Required Experience & Qualifications

  • 2 years’ working experience in a Customer Service orientated/ Guest Experience / Hospitality environment preferable 
  • A valid code 08 Drivers license with at least 2 years driving experience
  • Hospitality qualification advantageous
  • Well versed in the English language, both verbal and written
  • People centric with a strong focus on the Guest experience
  • Ability to perform physically challenging tasks
  • Maintain a neat and well-groomed appearance at all times
  • Professional telephone and communication etiquette
  • Ability to use Initiative and be proactive and self-driven
  • Ability to work without supervision and within a team
  • Ability to work within a pressurized environment
  • Required to work rostered shifts and irregular hours as per operational requirements
  • Available to work weekends and Public holidays as per operational requirements

Key Responsibilities

  • Report directly to the Concierge Manager 
  • Ensure the highest standards of service throughout the hotel
  • Assist within the department as required.
  • Welcome and acknowledge each and every guest in a friendly verbal greeting using the guest name when possible open doors for guest.
  • Escort guest in to the Hotel at all time when and introduce guest to the front desk.
  • Ensure guest receives his/her luggage in a timeous manner to room.
  • Partake in the daily RunWestin which includes taking Guests on a 5km and or 10km run as and when required
  • Ensure guest cars are valet parked on request.
  • Ensure the guest vehicle is checked when valet parking vehicles and drive 10 km per hour / ensure vehicle seats are left in the same position.
  • Report whereabouts to the Supervisor on shift.
  • Answer telephone within 3 rings using the appropriate telephone etiquette.
  • Ensure that the driveway / lobby area is always clean and attended to.
  • To ensure all quests are served and receive the personal attention required whilst staying at the Westin Hotel
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