Graduate Customer Service Host for Betway | Onsite CT

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

About DigiOutsource:

DigiOutsource is a proud partner of Super Group (SGHC) the holding company for leading online sports brand, Betway and premier betting brand, Spin. We work with Super Group to effectively service our clients and grow our offering. Based in Cape Town with offices in London and Portugal, we provide market-leading services to our international client base, while successfully managing, supporting, and promoting established online gaming brands. From digital marketing, software development and business intelligence to design, training, and communications we nurture and create career growth for all our people.

Role Summary

Being leaders in the field of online gaming entertainment, our customer service teams comprise of specialist hosts who understand the customers’ needs in context of the industry. Our primary focus is to exceed the customers’ expectations and to execute everything possible to provide them with the best experience. From there, what follows is professional, friendly, and knowledgeable service.

Key Responsibilities  

• Providing world-class customer service by responding to customer queries by telephone, email, and online chats.
• Processing and resolving of incoming and outgoing contacts in a multimedia environment.
• Processing pertinent information into relevant databases.
• Completion of tasks assigned during shift.
• Customer relationship building and management as well as cross selling of products and services.
• Problem solving tasks during shift.
• Handling and taking full responsibility for customer related queries.
• Excellent time management and adherence to schedule.
• Performing extra tasks given by managers / shift supervisors as required.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Skills & Experience

• Demonstrates consistent behavior aligned to our Organisational Culture
• Fluent in English; able to communicate effectively (read, write, and speak fluently)
• Be available for 24/7 shift rotations
• Be in a possession of a degree – BCom / BSC
• Resilience
• Quality Focus
• Ownership & Accountability
• Organizing & Planning
• Critical Thinking
• Stress Tolerance

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.