| Duties & Responsibilities | Claims Administration:Claim Processing: Receive, review, and process claims submitted by customers, ensuring all required documentation is included.Data Entry: Accurately & timeously input claim information, relevant notes, and updates into the company’s financial systems.Documentation: Maintain well-organized records of claims, correspondence, and supporting documentation for auditing and reporting purposes. Administer all documentation relating to journal entries for the department.Communication: Communicate with internal teams to gather additional information, clarify details, and facilitate the resolution of claims.Investigation: Investigate the validity of claims by reviewing account history, invoices, payments, deal sheets and any related communication.Follow-Up: Monitor the progress of ongoing claims, ensuring timely follow-up and resolution within agreed-upon timeframes.Claim Tracking: Maintain a clear overview of pending and resolved claims, ensuring that claims are addressed in a systematic manner.Compliance: Ensure all claim processing activities adhere to company policies, legal regulations, and industry best practicesCredit Vetting:To provide assistance to the Credit Vetting Clerk with the following:Credit Assessment: Review New applications or Limit Increase Requests from Customers on the Quanta5 Platform and analyze for completeness. Escalate incomplete applications back to Customer and Sales Rep.Data Verification: Thoroughly verify the accuracy of information provided in credit applications and cross-reference against internal and external data sources.Risk Analysis: Work with the company’s credit insurers to process requests for credit through the system, ensuring all the information needed for the company’s credit insurers to make a credit risk assessment is provided.Communication: Collaborate with sales teams and customers to gather additional information, clarify details, and communicate credit decisions effectively.Documentation: Maintain detailed and accurate records of credit evaluations, decisions, and correspondence with customers, ensuring compliance with company policies and regulatory requirements. Ensuring Limit sign-offs by management are initiated timeously.Reporting: Generate regular and ad hoc reports on credit application status, approval rates, and other relevant metrics for management review.Continuous Improvement: Participate in process improvement initiatives to enhance the efficiency and effectiveness of the credit vetting process. |
