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Customer Support Specialist for Quest | Onsite Jhb (R13000 p/m)

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We Urgently seek Household and Car Insurance Customer Service Agents – 12 Months Contract – West Rand. The customer service agent role aims to ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction.

  • MUST have Personal Line Insurance customer service experience !!!
  • MUST have a CLEAR credit and criminal record!!!
  • ONLY applicants that meet the minimum requirements will be considered!!!

Salary: R13 000 for the first 3 months, after that, will move into the retentions department and then the salary is R8000 per month + commission.

Duties & Responsibilities

  • Handle customer complaints and queries via inbound and outbound communication channels, promptly provide appropriate solutions
  • Answer inbound or outbound customer communications (phone calls, emails, and other channels) and manage customer product and other enquiries.
  • Accurately, professionally, and promptly addressing customers’ questions about products and services. Provide accurate, valid and complete product information.
  • Problem-solve and troubleshoot on behalf of customers.
  • This includes investigating further if you don’t have enough information to answer customer questions or resolve complaints, expediting resolution with other employees
  • Certain customer requirements are complex and require attention from more senior employees, relevant departments,
  • Assess customer needs by actively and reflectively listening to and understanding their requirements.
  • Doing everything possible to retain customers who want to cancel products or services through inbound or outbound communication channels.

Desired Experience & Qualification

  • Matric / Grade 12
  • Must have Personal Line Insurance, customer service experience
  • Familiarity with CRM systems and practices.
  • Proven customer support experience or experience as a client service agent.
  • Track record of over-achieving quotas and targets.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritise, and manage time effectively.
  • MUST have Personal Line Insurance customer service experience !!!
  • MUST have a CLEAR credit and criminal record!!!
  • ONLY applicants that meet the minimum requirements will be considered!!!

Package & Remuneration

  • Salary: R13 000 for the first 3 months, after that, will move into the retentions department and then the salary is R8000 per month + commission.
  • Location: West Rand
  • Contract: 12 Months

Interested?

  • Only applicants who meet the minimum requirements will be considered !

Interested?

  • Please apply directly through Pnet or email us directly at jobs@quest.co.za
  • N.B If emailing us directly, remember to insert “Household and Car Insurance Customer Service Agents – West Rand” in the email subject line, for consideration, and state which area you are applying for
To Apply : jobs@quest.co.za | remember to insert “Household and Car Insurance Customer Service Agents – West Rand” in the email subject line

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