Customer Support Specialist for Neo Group | Remote SA (Portuguese Speaking)

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Portuguese speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our Portuguese -speaking customers.

Responsibilities:

• Respond to customer inquiries and provide prompt and accurate assistance in Portuguese through chats & emails.
• Handle customer complaints and resolve issues effectively.
• Ensure customer satisfaction through professional and courteous communication.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities for process improvements and provide feedback to management.

Requirements

• Fluent in both Portuguese and English.
• Previous experience in customer support or a similar role.
• Excellent communication skills, both written and verbal.
• Patient, empathetic, and customer-focused mindset.
• Strong problem-solving and conflict resolution skills.
• Confident PC user (aware of cookies/cashу and why/when should clean them).
• Having an experience with crypto is huge plus.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to work in shifts – Morning, Afternoon, Night. Ability to work 5 days a week(including weekends).

Benefits

• 🚀Join us on an exciting journey to shape and revolutionize a new brand in the market
• 💼 Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being.
• 🌍 Experience an international work environment with a passionate, motivated and professional team
• 🏢 Be a part of our modern work environment
• Being part of Neo Group means more than just a job. It’s about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!