Customer Support Specialist for Neo Group | Remote SA
Description
Join the excitement with Neo Group, recruiting on behalf of our valued partner! This is your chance to shake things up in the iGaming scene. Our partner isn’t just expanding; they’re revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? It’s talented individuals like you. Be part of this journey as we work together to redefine gaming on a global scale.
We are seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Customer Support Specialist, you will be responsible for providing exceptional service and support to our customers.
Responsibilities:
- Engaging with customers: Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.
- Resolving challenges: Handle complaints with finesse, turning problems into positive outcomes.
- Ensuring satisfaction: Communicate professionally and courteously to keep our customers happy and satisfied.
- Keeping track: Maintain precise records of every customer interaction and transaction for seamless service.
- Driving improvements: Spot opportunities for process enhancements and share your insights with management to keep us moving forward.
Requirements
- Previous experience in customer support or a similar role.
- ✍️ Excellent communication skills, both written and verbal in English
- 🧘♂️ Patient, empathetic, and customer-focused mindset.
- 🤝 Strong problem-solving and conflict resolution skills.
- ⏱️Ability to multitask and work efficiently in a fast-paced environment.
Benefits
- 🚀 Join us on an exciting journey to shape and revolutionize a new brand in the market
- 🌍 Experience an international work environment with a passionate, motivated and professional team
Being part of Neo Group means more than just a job. It’s about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!