Customer Support Specialist for DinePlan | Onsite CT

Are you passionate about the restaurant industry, providing exceptional support and tech-savvy? We are looking for a dedicated Customer Support Specialist to join our team and assist restauranteurs in utilising our reservation software.

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Requirements:

We are looking for someone who has a passion for both technology and the restaurant industry to join us as a Customer Support Specialist and play a vital role in assisting our restaurant clients in utilizing our innovative reservation software. As part of our team, you’ll have the opportunity to make a real difference in the way restaurants operate. Who we think you are:

• You have experience from the F&B and/or hospitality industry or are just really passionate about – and attentive to what creates a good restaurant experience.
• You have a minimum of 1-2 years of experience working in Customer Support or a Customer Service role.
• You are a people person who is comfortable with being on the phone with restauranteurs, troubleshooting issues and providing guidance on utilising our platform effectively.
• You are passionate about Customer Service and going the extra mile to ensure customers are happy.
• You have an excellent command of the English language, both written and oral.
• You are ambitious and self-driven, yet humble with the ability to self-reflect.
• You are technically proficient and able to learn new software systems quickly.
• You are comfortable self-managing your tasks and time while working efficiently.
• You enjoy problem-solving and can listen to understand client problems and translate them into innovative solutions.
• You have a formal education in a relevant field or have proven results and experience working in the industry.

Responsibilities:

• Become a Dineplan product knowledge expert.
• Deliver excellent customer support to our clients via email and telephone.
• Provide advice and training on phone calls to clients to help them understand and utilise the Dineplan software.
• Manage inbound support tickets, making sure all tickets are handled timeously or directed to the appropriate department as needed.
• Provide troubleshooting and assist clients with account changes, updates and queries.
• Build a professional relationship with the clients you deal with on an ongoing basis.
• Work well within our team to achieve any team or individual goals.