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Customer Support for Simple | Remote Sa (3 months)

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SIMPLE is a leading mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth. We help users build healthier habits through balanced nutrition, offering a safe, supportive space for actionable feedback and personalized guidance. Our method is shaped by a global team of experts in nutrition, behavior change, and digital health, enhanced through Avo, our in-app wellness assistant. With SIMPLE as their partner, users are empowered to stick to new, healthier routines. Learn more at [simple.life](https://simple.life/).

We are currently seeking talented Seasonal Customer Support L1 Representatives   to join our team for the busy season, with the opportunity for some top performers to potentially secure longer-term positions.

Main Duties:  

  • – Handle user feedback professionally and empathetically
  • – Collaborate with other teams and colleagues on resolving issues
  • – Turn potentially negative customer interactions into positive experiences

What We Are Looking For:

  • – Experience with Email and Chat channels 
  • – Individuals located in the following time zones: GMT+8, GMT+3, GMT+2
  • – Excellent customer service skills: empathetic, accurate, compassionate, responsive, and resourceful
  • – Fluency in written English is essential
  • – Ability to handle routine tasks under stress and remain organized
  • – Self-motivated and able to thrive in a fast-paced, ever-changing environment
  • – Tech-savvy with attention to detail
  • – 1-3+ years of experience in Technical Support, Customer Support, or a similar role
  • – Experience with mobile products is a plus
  • – Willingness to work shifts (2/2 day, mid or night rotation)

Perks and Benefits:  

  • – Competitive salary
  • – Fully remote position
  • – Premium SIMPLE subscription
  • – Emergency days
use this button to send your profile for the remote customer service rep role

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