Customer Support Agent for Neusoft | Remote SA

For one of our dynamic clients, we are currently looking for Customer Support Agents with solid skills in any of the following languages: English, Spanish, German, French, Italian.

What you’ll be doing

• – Promptly answer to customer requests regarding reported problems.
• – Escalate specific problems to relevant colleagues.
• – Look for alternative solutions for problems.
• – Continuously improve service quality, taking into account the feedback and suggestions from the client.
• – Follow procedures while being flexible at the same time, so that the customer satisfaction is the primary focus.
• – Follow pre-established procedures for solving the problems in due time and in the correct manner, or allocate the problems to other involved departments.
• – Request the client for information (documents, print screens) for a better understanding of the reported issues.
• – Administrative activities in client management: input of cases into customer management platforms, other administrative activities regarding case management and tracking of documents received from customers.
• – Demonstrate the understanding of the clients’ business needs and keep clients’ satisfaction degree high.

Required skills

• Knowledge of one of the following languages at a medium – advanced level (B2-C1), writing and speaking: English, Spanish, German, French, Italian.
• PC and MS Office skills.
• Good communication and customer relations skills.
• Problem-solving skills, eagerness and easiness to find solutions to customer’s problems.
• Ability to quickly react to customer requests.
• Good time-management skills.
• Proactivity.
• Managing the relationship with the client by efficiently monitoring the allocated communication channels.
• Willingness to search for the required information from the customer, with a strong focus on solving client’s requests.

It’s considered to be a plus

Previous working experience in a Call Center/Customer Service Center represents a considerable advantage.

Why work with us

• Career growth opportunity in an open and friendly environment.
• Premium healthcare services at a private medical center.
• Attractive salary.
• Lunch tickets (20 Ron/day).
• Loyalty bonus.
• Vacation day on your birthday.
• Extra vacation days based on loyalty and seniority.
• Gym within the office premises.