CUSTOMER SERVICES CLERK For Post Bank | Onsite All Provinces

Gauteng: City of Johannesburg; City of Ekurhuleni; City of Tshwane; Sedibeng; West Rand
KwaZulu Natal: Amajuba; eThekwini; Harry Gwala; iLembe; King Cetshwayo; Ugu; uMgungundlovu; Umkhanyakude;
Umzinyathi; uThukela; Zululand
Western Cape: Cape Winelands; Central Karoo; City of Cape Town; Garden Route; Overberg; West Coast
Mpumalanga: Ehlanzeni; Gert Sibande; Nkangala
Eastern Cape: Alfred Nzo; Amathole; Buffalo City; Chris Hani; Joe Gqabi; Nelson Mandela Bay; O R Tambo; Sara Baartman
Free State: Fezile Dabi; Lejweleputswa; Mangaung; Thabo Mofutsanyana; Xhariep
Northern Cape: Frances Baard; John Taolo Gaetsewe; Namakwa; Pixley ka Seme; ZF Mgcawu
Limpopo: Capricorn; Mopani; Sekhukhune; Vhembe; Waterberg
Northwest: Kgetleng rivier; Madibeng; Moses Kotane; Rustenburg

Purpose of the Job

Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
Collect and record all card stock received and ensure safekeeping of stock on hand.
Issue card to customer upon verification and capture information on the front-end system as per SOP.
Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
Updating of statistics on number of cards issued and customers assisted.
Attending to queries related to the lost cards, pin resets and or damaged cards.
Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
Grade 12 (NQF Level 4).
Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
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NQF6 Qualification, National Diploma or degree will be an added advantage.
Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be
an added advantage.
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