Customer Service Specialist for Payfast | Onsite CT
Payfast by Network, is one of the leading Fintech organisations in Africa. We’re on a mission to exponentially grow the digital economy of Africa by building world-class payment products. Developed in-house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade locally, across borders, and internationally.
We are on the hunt a Customer Service Specialist, reporting to the Customer Service Manager with day-to-day duties managed by the Customer Service Team Lead.
About the team
As a Customer Service Specialist, you’ll be responsible for delivering customer service excellence to both internal and external stakeholders via all supported platforms within company-based time frames.
About you
You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth.
You’ll fit in perfectly with our culture if you:
- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
What you’ll be doing
Key Responsibilities include:
- Provide exceptional customer service to all relevant stakeholder’s, paying attention to detail in terms of departmental quality standards.
- Resolve all queries logged via supported platforms within a timely/ efficient manner.
- Provide authentic, courteous service at all times in line with company policies and procedures.
- Provide out of the box solutions to queries raised.
- Follow and execute support protocols in line with the business needs to the highest calibre.
- Proactively manage workload via all relevant company platforms.
- Proactively retain merchants via service excellence and authentic customer service methodology.
- Provide technical support where required (Previous fintech technical knowledge is beneficial)
- Collaborate with all internal and external stakeholders to resolve queries, facilitate solutions to enhance service delivery at every interaction.
- Demonstrate a keen interest to learn, understand and improve within the business.
- Highly developed sense of integrity and commitment to customer satisfaction and excellence.
- Have strong work ethic as well as be able to work within a dynamic, fast paced and highly adaptable team environment.
- Open to feedback, mentoring and coaching for the purpose of growth within the business.
- Ability to take accountability for tasks and complete everything that is required within a proficient manner.
What you’ll need
- Matric/equivalent thereof.
- Tertiary qualification advantageous
- 3 Years experience in a customer service environment
- Ecommerce, Online Payments Process and Technical experience is beneficial
- Detail-oriented and puts a high value on accuracy
- Excellent interpersonal and communication skills
- Proficiency in both written and verbal communication