Customer Service Sales for Somewhere | Remote SA (23 000 P/M)

​🚀 Join our client as a ​​​​​​​Customer Service Sales Professional! 🌟
🕒 Working Hours: 9 AM – 6 PM ET, Monday to Friday
💼 Position: C Customer Service Sales Professional (SA)
💰 Salary Range:  $1,200-$1,700/mo based on experience – a base salary + commission.📝 Contract Type: Independent Contractor Agreement
Desired Start Date:  ASAP
 

About the company:
The client owns and remotely operates 65+ self storage facilities with intention for growth. We rely on our Customer Service team to handle the storage unit rental process from start to finish over the phone. We are looking for an experienced sales professional who is well equipped to successfully convert customer inquiry calls into new rentals.

Scope of Services:

The scope of services shall include, but not be limited to, the following:

• Answer large amounts of incoming new customer calls with the intention of converting the new rental.
• Promote and obtain new customer rentals.
• Utilize various sales tactics to obtain rentals.
• Identify and assess customers’ needs to achieve satisfaction and obtain new rental.
• Answer questions about rental rates, move in and out process (varies based on facility location), how to process payments, and more.
• Demonstrate competency and ability to learn how to use our storage software (Easy Storage solutions ‘ESS’) quickly and efficiently as well as other softwares like Notion.
• Follow up with potential new renters post inquiry.
• Demonstrate a friendly and helpful manner to develop a rapport with customers.
• Participate in training and professional development.
  • Incorporate learned skills immediately.
• Follow communication procedures, guidelines, and policies.
• Keep accurate records of customer interaction and process customer accounts.

Necessary Skills &  Characteristics:

• Excellent written and verbal communication skills
• Background in sales
• Customer service experience
• Strong phone contact handling skills
• Attention to detail is a MUST
• Organized and able to multitask efficiently (talk to customer while utilizing resources to find applicable info, and create new rental)
• Skillful in remembering mass amounts of information quickly and accurately
• Ability to learn various tasks and softwares in a timely manner
• Responsible and reliable work ethic