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Customer Service Representative for Webhelp | onsite CT

Reimagine your career 
What if you could make your job fit your lifestyle instead of it being the other way around? With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique.

Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and turn your “job” into a thriving career. 

Well, it’s time to stop imagining! We’re on the hunt to find night owls ready to expand their service industry experience and fuel their passion for people in a US market. 

Career growth and personal development 
Between 5pm and 4am, you’ll be working on-site from our vibrant Cape Town office in the heart of the city where creativity meets cutting edge technology. Being a global organization with customers all around the globe, our office never sleeps.

Lucky for you that means you’ll not only have all the support you need to help you thrive in this role, you’ll also have access to FREE Learning and Leadership Development programs that will lead you further along your career journey. All the while you’ll become part of a community of likeminded individuals that that become friends for life. 

What you will do in this role 

As a Customer Service Representative on our team, you will: 

  • Establish customer requests and expectations, offering efficient and accurate resolution 
  • Manage multichannel interactions (e.g., voice, email, or chat) to ensure a consistent customer experience 
  • Champion better brand experiences for our customers and clients by upselling and recommending client products, services, and solutions 
  • Process payment information with high security and integrity 

Your qualifications 

Concentrix + Webhelp is a great match if you: 

  • Have a matric certificate 
  • Are proficient in English verbal communication 
  • Have at least 12 months’ experience working in an international contact centre environment (essential)
  • Must have worked with Post Paid Customers (essential)
  • Have the ability to troubleshoot and find effective resolutions 
  • Are self-motivated and highly responsible 

It will be a plus if you: 

  • Have post Matric qualification
  • Have sales through service ability 

Please note that the appointment will be made in line with the in line with the company’s EE Plan.

What’s in it for you 

In this role, we offer benefits that help you support your unique lifestyle: 

  • Enjoy the freedom of working late shifts between 5pm – 4am so you can use standard business hours at your leisure 
  • Base entitlement of R7166 and campaign allowance of R1,000 plus night shift allowance of R1000
  • Additional bonus earning potential up to R4500
  • Fantastic Employee Assistance Programme (EAP) 
  • Medical aid for main member 
  • Subsidised transport
  • Group life cover 
  • Access to financial well-being sessions, will writing sessions and stress management sessions 
  • Team building and upskill training opportunities 
  • Interactive and inclusive company culture 
USE THIS BUTTON TO SEND YOUR PROFILE FOR THE CUSTOMER SERVICE REP JOB

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