Customer Service Representative for Revenx | Remote SA

About the job

When you apply, please make sure the subject line is: “I actually read the instructions”.

Who we are:

We are a remarkable team of specialists generating massive results for our clients. More specifically we’re a digital marketing agency with a current focus on the insurance and financial industry where we are generating over 5000 booked appointments a month.

We currently have 11 fully remote team members and are rapidly growing, having doubled company monthly revenues in the last 12 months.

Check out our website: revenx.com

What we’re looking for:

Revenx is looking for a remarkable Senior Customer Success Specialist. This is an amazing opportunity to get in early with an agency that is growing rapidly with a vision to become massive – and the experience in having done so previously to back it up. This is a fully remote position.

This person will be client-facing as well as interfacing with our fulfillment team. Your primary success will be based on clients hitting benchmarks as well as building strong relationships with clients which leads them to stay with us longer. Your target churn rate is to be under 3%.

You’ll need to be technically proficient to leverage Hubspot (our CRM) as well as help clients using Calendly (part of our fulfillment).

You’ll be ramping up to manage up to 75-125 clients to help them successfully use the appointments that we generate for them. Experience with sales/sales support is a plus. Experience in the insurance/financial industry is a plus.

Top-level English proficiency (it’s vital clients easily understand you).

Salary & Growth Opportunities:

• This role will range between $12000/year – $24,000/year
• You’ll be working with the Customer Success Manager as you take on these functions.
• You’ll be assigned current and new clients to manage.
• You’ll be measured on the churn rate of clients assigned as well as the number of reviews/case studies/testimonials generated.
• Growth Opportunities
• Strong Opportunities to take on more responsibilities.
• We actively promote from within.

The Ideal candidate has:

Communication/Relationship Skills: You’ll be working with clients to ensure that they are as successful as possible with our program. This includes setting correct expectations from the get-go, and building strong relationships with clients to view us as more than just a vendor. Working with the internal fulfillment team to collaborate as needed to help resolve client requests.

Problem-solving Ability: We need people who are willing to “figure it out” and don’t mind rolling up their sleeves. That doesn’t mean we aren’t here to support you, we are. But only when you encounter a problem that you truly can’t solve. You’re expected to bring more to the table than expected and hurdle problems, not allow them to get in your way.

Technical Proficiency: You’ll need to work with a variety of software systems and be able to help clients with technical issues.

Make sure you’re comfortable with:

• Remote working
• All jobs start with a 90-day trial to make sure that we’re the right fit for each other
• Daily training is required. We train intensively during your first 30 days and even after that daily training is something that, if you don’t do, will be grounds for termination.
• Daily all team Google Meet huddles at 9 am EST.

Our Core Values:

Note: We hire, promote, and fire based on these core values. They’ll be part of all of our personnel processes.

Leadership

Whether that’s internal leadership, personal leadership, or leading an industry. We are leading the industry in modern business practices, working with the best talent and with the clients that are leading the world into a better place.

Positivity

We’re always learning, always growing and always taking responsibility for ourselves, our results and for our clients. Something can always be done to improve a scene. We treat ourselves, and our clients with respect.

Focus

We are all aligned and on the same team focused to achieving our personal goals in alignment with the organization’s goals of helping our clients achieve success.

Transparency

We are open with our clients, we share our results both great and not so great if it happens as we know that honesty is the best policy however top results is what we continually strive to achieve. We’re open to learning, changing and improving. We’re highly ethical, we only work with companies that are themselves ethical.

Results

We achieve results. Every interaction we do should be above and beyond the expectations of our clients or our team.

To apply:

• If you’re interested, please submit the following:
• In the subject line write the subject line from the top of this job description.
• A link to your resume in PDF format with the following naming convention: [Lastname.Firstname.customer.success.pdf]
• Example of how you’ve handled an upset customer in the past.
• Your answer to this question: if you were an animal, what animal would you be and why?
• Your answer to this question: What does this quote mean to you personally? “The best way to know any future is to cause one”

Submissions should go to: careers@revenx.com

I will be looking for people who can format their submissions in a way that makes it easy for us to review. I’m happy to answer any questions you may include in your application.

Thank you for your consideration and best of luck on your job search!