CUSTOMER SERVICE REPRESENTATIVE for HGC | onsite DBN
CORE PURPOSE OF THE JOB:
The Customer Service Representative will be responsible for building and preserving trusting relationships with the
client. They will be the first point of contact, managing all client requests, query management and reporting within
agreed service levels.
KEY PERFORMANCE AREAS:
- Analyse root cause for issues to reduce query management.
- Provide accurate and timeous reporting for campaigns and projects.
- Manage internal relationships and escalation protocols as agreed upon with client.
- Manage the priority requests as per client’s input.
- Act as a point of contact between relevant departments
- Maintain standards and quality of work outputs.
- Manage the service levels across the departments.
QUALIFICATIONS / EXPERIENCE: - Relevant tertiary qualification will be advantageous, Matric is essential with at least 2-3 years proven work
experience in customer service - Certification in Client Relationship Management and Business Administration is advantageous
- Advanced computer skills
