Customer Service Representative for Eerson | Hybrid Jhb

We are looking for a Customer Service Representative, who will be primarily responsible to guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Manage speedy and knowledgeable responses to assist customer at any stage of his order and pro-actively solve any problems. 

If you are ready to start and grow your career in a world-renowned technology company, we welcome you to join us!

In this Role, Your Responsibilities Will Be:

Who You Are?

• Ensure the consistent and effective provision of services / information to the customer base including (but not only) Order management, fulfilment, problem solving and other services across all media (Telephone, mail, etc.).
• Check feasibility of customer request in terms of lead times, certificates and documents required (Mainly Exports). Ensure the contract review, the price policy and International Trade Compliance are applied with no exception and report to your management when discrepancies are identified.
• Replace other team members when necessary to maintain the level of service / Assists any team member when necessary. Contribute to back up and organization specific for critical business processes.
• Apply relevant customer service procedures and processes in the respect of the Quality Management System and in accordance with Discrete Automation Policies and standards. 
• Provide a daily follow up of the order book and takes actions to anticipate issues / satisfy the request of the customer (within the companies’ commitment). This can involve seek planning, Warehouse or any other department involved. Advise customers about potential delays or issues related to the order.
   
• You build and deliver solutions that meet customer expectations. You partner with others to get work done. You understand that different situations may call for different approaches. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You monitor progress by maintaining dialogue on work and results.

For This Role, You Will Need:

• University Degree;
• English – advanced level.
• 1-3 years of experience in a customer service role.
• Ability to work under pressure and multi-tasking.
• Strong analytical skills and ability to solve problems.
• Good communication, teamwork and organizational skills.
   

Preferred Qualifications that Set You Apart:

• Bachelor’s degree in business administration or international Trade.
• Good PC skills: MS Office Package, MS Outlook, Oracle or Sales Force.
• Good knowledge and proven practice of international trade: Incoterms, Payment terms, Transport.