Customer Service Operator for Europa Worldwide Group | Onsite JHB (R23 000 p/m)

Full job description

We are currently looking for a Customer Service Operator to join our vibrant team based at our brand-new office in Cape Town

You will need an excellent telephone manner, ideally come from a customer service or call-centre background and be able to proactively deal with situations and problem solve.

In this role, you will be supporting our busy Customer Service function, this is an exciting opportunity to join our rapidly growing business.

Main responsibilities include:

• To build, manage and maintain relationships with customers as directed by the customer service Manager.
• Refer any complex issues or requests to your line manager, ensuring maximum opportunity is always extracted.
• Complete a wide variety of data entry tasks.
• Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
• Be responsible for ensuring credit limits are managed to an appropriate level and payments and debt is recovered.
• Ensure that the commodity codes and invoices are correct and processed for dispatched.
• Be proactive in approaching and engaging with existing customers to generate income.
• Respond in a timely manner to problem or concerns from customers within the required turnaround.

Our ideal person:

• Strong, confident personality with a customer service background.
• Excellent command of both written and spoken Afrikaans and English.
• Good attention to detail.
• Time management skills are essential as are communication (face-to-face and over the phone) skills.
• Highly experienced within general administration & data entry.
• The ability to prioritise and to work under pressure of workload and within a targeted environment.
• Commercial office experience essential.
• Proficient in English and Maths – with a good head for numbers
• Proficient in Microsoft Excel.

Who Is Europa Worldwide Group?

Europa Worldwide Group is an ambitious independent logistics operator with five divisions – Europa Road, Europa Air & Sea, Europa Warehouse, Europa Contact Centre and Continental Cargo Carriers. It provides market leading products and services to leading international and UK businesses who have chosen Europa because of its commitment to providing best in class services. Europa has featured in the prestigious Sunday Times Top Track 250 three times and employs over 1,300 across the UK at 15 sites (and growing) as well as offices in Shanghai, Hong Kong, Belgium, France and now South Africa.

What can Europa offer you?

• A competitive local salary
• 25 days annual leave
• Contribution to medical aid
• Refer a Friend Scheme
• A very healthy and happy working environment / culture

So, if you pride yourself on delivering excellent customer service and would like to join a friendly and dynamic team, we would love to hear from you!