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Customer Service Internship for Oxford University Press | Onsite CT

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Oxford University Press Southern Africa

Oxford University Press advances knowledge and learning of all kinds, from a child reading their first words to a researcher expanding the frontiers of their field. Our work is constantly evolving, and the possibilities are endless. We strive to help more and more people around the world achieve their potential.

Oxford University Press is a department of the University of Oxford. It is our mission to further the University’s objective of excellence in research, scholarship, and education by publishing worldwide.

Customer Service Internship

(Internship position: 12 Month Contract)

The intention is to give practical work experience to graduates who are in their last year of study and require exposure in a work environment. Successful interns will be expected to complete a 12-month contract commencing February 2025 and terminating in January 2026.

This post is based in Goodwood, Cape Town

Principal Accountabilities:

  • Provide an efficient and on time response to inbound calls and to process orders so that customer needs are met
  • Answer calls in line with set standards to resolve customer queries
  • Handle customer call courteously, efficiently, and promptly
  • Receive product training to be able to promote products to customers
  • Follow up with internal teams on customer queries
  • Provide 1st line support on digital products
  • Communicate progress of queries to customer
  • Provide requested documentation to customer e.g., backorder reports, proof of deliveries, price lists etc.
  • Gain exposure to and develop an understanding of:
    • The educational publishing industry
    • The customer service environment
    • OUPSA product
    • Supply chain, warehouse and distribution processes
    • Database maintenance
    • Data capturing
    • SAP, MS Office

Requirements

  • A diploma or degree in a relevant field
  • Experience in a call centre or customer care role will be an advantage
  • Computer literacy – Word, Excel, PowerPoint
  • South African citizen
  • Access to reliable transport

Attributes:

  • Ability and willingness to learn: Have an open mindset and attitude to learn
  • Collaboration: Working with internal and external teams
  • Initiative: Foster new ideas and solutions to projects and processes
  • Resilience: Ability to work under pressure and meet tight deadlines
  • Analytical thinking: Being able to analyze data
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