Customer Service for Talksure | Onsite KZN
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Client Services Agent. The Client Services Agent will be responsible for providing exceptional customer service to clients, managing client inquiries and resolving any issues in a timely and professional manner. The ideal candidate should have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:
- Answering and resolving telephone/ Voicemail queries
- Responding to web or email queries
- Take appropriate action such as updating personal details or sending policy documents to clients
- Undertake to resolve 80% of queries at the first point of contact
- Assist with Service requests on various social media platforms
- Service on instant messaging platforms
- Retain customers who wish to cancel
- Selling or handling queries regarding insurance and related products and services
Qualifications:
- Grade 12 is Essential
- ITC Clear
- No Criminal Record
- Multi-Lingual Advantageous
- Must be eligible to go on the REP register and be willing to work towards FAIS qualifications
- Advanced Microsoft Office, including Excel, word and Outlook
- Business writing skills
- Experienced in working in a frontline customer service environment
- Must pass relevant assessments related to product offerings
PREFERRED SKILLS
- Self-Motivated and results driven
- Ability to work well under pressure
- Excellent communication on all levels
- Outstanding negotiation skills
- Creative Thinker
- Customer Focused
- The ability to multi-task
- Positive attitude
- Understand trigger statements
Working Conditions:
- This position may require working evenings and weekends as needed
- Fast-paced office environment