Customer Service Consultant for LexisNexis | Onsite Dbn

Customer Client Support Ops Consultant

Are you passionate about driving customer success and motivated by client satisfaction?

Would you like to join our dynamic team as a Customer Client/Operations Consultant, where you’ll optimize processes, drive customer success, and deliver impactful solutions.

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As a Customer Client Support Operations Analyst, you will play a crucial role in supporting our valued customers. You will be providing expert technical and operational assistance and ensuring timely and accurate delivery of products and services. Your focus on exceptional customer service and attention to detail will contribute to the overall success of our business.

Responsibilities

• Collaborating with clients to understand their needs and provide tailored solutions.
• Providing exceptional customer support and resolving inquiries in a timely manner.
• Analyzing customer feedback to identify areas for improvement and implementing necessary changes.
• Contributing to the development and implementation of best practices for client support operations.
• Assisting in the implementation of new support strategies and technologies to optimize client experience.
• Identifying opportunities for process improvement and contributing to the enhancement of support operations

Requirements

• Have a solid understanding of CRM systems and support ticketing platforms. Demonstrate a proactive and customer-focused approach to resolving issues and providing support.
• Be able to communicate effectively and professionally with clients via phone, email, and chat.
• Have a keen attention to detail and the ability to maintain accurate client records and documentation.
• Be willing to adapt to new technologies and processes to improve customer support operations.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy Study Leave