Customer Service Consultant for Cosmetology | Onsite Jhb (R10 000 p/m)
Do you have a passion for customer service and a knack for turning challenges into opportunities? Are you a problem solver with a creative mindset and a friendly but assertive approach to handling difficult situations? If so, Cosmetology wants you to join our dynamic team as a Customer Service Consultant!
Key Responsibilities:
- Provide exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
- Think outside the box to develop innovative solutions for customer challenges.
- Communicate clearly and professionally with customers across various channels.
- Manage tasks efficiently using task management systems to ensure timely follow-ups and resolutions.
- Work collaboratively with team members to enhance the overall customer experience.
- Remain calm and in control when dealing with difficult customers, ensuring positive outcomes.
Requirements:
- Recent employment in customer service within the last 3 months.
- Strong passion for customer service and problem-solving.
- Excellent communication skills (verbal and written).
- Proficiency in computer skills, including Google Chrome and Google Sheets.
- Experience with task management systems.
- Ability to work well under pressure and multitask.
- Friendly demeanour with the ability to remain assertive and professional.
- Own transport is essential.
Why Join Cosmetology?
- Be part of a leading beauty and wellness company known for its innovation and customer-centric approach.
- Work in a vibrant and supportive team environment.
- Opportunity for growth and development within the company.
- Competitive salary based on your skill set and experience.
Ready to make a difference?
**Only candidates who do this following will be considered*** To apply, please send a 30-45-second video of yourself explaining why you are the best person for the job, what value you will add to Cosmetology, and when and where you recently worked in customer service. Email your video and CV to jobs@cosmetology.co.za and the subject line Customer Service Consultant
- Job Type: Full-time
- Pay: R8 000,00 – R10 000,00 per month
Application Question(s):
- Describe a time when you had to handle a difficult customer. What was the situation, and how did you resolve it?
- Can you give an example of a creative solution you developed for a customer challenge? What was the outcome?
- How do you prioritize tasks when managing multiple customer inquiries and issues? Please provide a specific example
- What strategies do you use to remain calm and assertive when dealing with stressful situations or difficult customers?
- How proficient are you with task management systems and tools like Google Chrome and Google Sheets? Can you share an experience where these skills were crucial to your job performance?