Customer Service Advisor for Concentrix | Onsite Dbn

Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want people who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

What you will do in this role:

• Answer incoming calls to assist customers with placing new orders, processing returns and exchanges, and general customer queries
• Occasional outbound calls to follow up on customer inquiries originating from an inbound call
• Ninja like skills on the internet, including the ability to leap through multiple sites/systems with lightning speed
• Building personal emotional connections with each customer while delivering WOW customer service

Your qualifications and experience
Concentrix is a great match if you have:

• Matric
• Clear criminal record
• English Proficiency both written and spoken
• High willingness to help customers, self-motivated, self-starting and self-assured
• Good multitasking skills and ability to work in a fast-paced environment
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Attention to Detail
• Availability to work shifts in a 24/7 environment (Essential)

Experience

• Minimum 12 months call center experience working in a customer service role supporting customers on voice
• Exposure to chat and email (advantageous)

What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:

• Monthly salary of R7,500
• Medical aid for main member
• Group life cover
• Subsidized transport 
• Incentives of up to R4000 based on performance
• Fantastic Employee Assistance Programme (EAP)