Customer Experience Specialist for Wamly | Remote SA
As a Customer Experience Specialist, you will play a pivotal role in ensuring our clients receive exceptional service throughout their journey with Wamly.
You will be responsible for creating and implementing strategies to enhance customer satisfaction, drive retention, and cultivate strong relationships.
If you are a customer-focused individual with a background in SaaS and a proven track record of delivering outstanding customer experiences, we want to hear from you.
More about the job!
You will be responsible for:
- Customer onboarding, growth, retention, and issue resolution
- Implementing customer-related initiatives
- Centralising and analysing customer feedback and data
- Developing and implementing tools and processes to understand customers, e.g., satisfaction and engagement surveys, personas, and journey mapping
What you need to apply:
- Degree or Diploma in the field of HR, Industrial Psychology or a related field
- Related customer satisfaction experience within an HR and/or SaaS environment
- Strong analytical skills with the ability to utilise various tools and systems (e.g., Google Suite, CRM systems – we use Monday.com).
- Consulting experience would be ideal
Benefits Wamly offer:
- High Talent density (work with the smartest people)
- 24 days annual leave
- Above market salary
- Latest technology to support your work
- Weekly Lunches
- Breakfast and snacks
- Flexible working environment
- Mentorship and growth
- Quarterly team building
- Future-focused modern office space
- Open door policy