Customer Experience Ambassador for CLC | onsite JHB

CLC is recruiting for Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department.

Purpose:

To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups and maintaining excellent communication with all relevant, involved parties. Ensuring that requests for assistance are attended to and contribute to the effective operation of a customer service-orientated centre.

Minimum Requirements:

• Grade 12 certificate or equivalent Level 4 qualification issued by SAQA.
• Clear Criminal Record.
• Computer Literacy – MS Office:  Word, Excel, Outlook, PowerPoint.
• Minimum of 2 years’ experience in the call centre/customer care environment.
• Experience in an insurance or related industry beneficial.
• Emergency Assistance (Rodside Assist, Household Assist, Medical Assist etc.) experience beneficial.

Applicants MUST be willing to work the following shifts on a rotational basis including Weekends and Public Holidays:

• 3 Days: 07:00 – 19:00;
• 3 Days: off;
• 3 Days: 07:00 – 19:00;
• 3 Days: off;
• 3 Days: 07:00 – 19:00;
• 3 Days: off;
• 3 Nights: 19:00 – 07:00;
• 3 Days: off.

Please send your CV to cv@clc.co.za.