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Collections Agent for Mr Price Money | onsite DBN

JOB DESCRIPTION

The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies

RESPONSIBILITIES

  • Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
  • Efficiently processing customer refunds, processing and reviewing account adjustments
  • Resolving client discrepancies and short payments 
  • Accurately updating customers’ personal, employment and contact information to maintain their details 
  • Effectively rehabilitating customers through excellent customer service standards 
  • Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.

What’s in it for you? 

  • Uncapped incentive when your targets are achieved
  • Learning and Development, and Career Growth opportunities within the Mr Price Group
  • All associates are entitled to up to discount on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
  • Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

QUALIFICATIONS

  • Grade 12 
  • 6 – 12 months experience in collections
  • Strong negotiation skills 
  • Excellent communication skills 
  • Knowledge of NCA requirements pertaining to collections and credit control
  • Understanding of the life-cycle of an account and the collection process 
USE THIS BUTTON TO SEND YOUR PROFILE FOR THE ONSITE COLLECTIONS ROLE

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