Collections Agent for MCI | Onsite CT

POSITION OVERVIEW

Job Title: Collections Agent

Location: Onsite, Pinelands, Cape Town

Start Date: 7 October 2024

Hours: 1:00 PM to 10:00 PM EST or 3:00 PM to Midnight EST

Training: Monday through Friday, from 9:00 AM to 6:00 PM EST

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking an experienced Collections Agent to join our team who will be responsible for contacting customers to collect overdue payments on accounts while maintaining a high level of customer service. The agent will use various communication methods to reach out to customers, resolve disputes, and negotiate payment plans. The ideal candidate will have a superior command of the English language, strong attention to detail, and the ability to handle sensitive financial information with confidentiality and professionalism. 

Training will take place Monday through Friday, from 9:00 AM to 6:00 PM EST
Choose your ideal shift 1:00 PM to 10:00 PM EST or 3:00 PM to Midnight EST – the choice is yours!

Please note, candidates must be able to work on-site and during the specified shift hours. To streamline the application process, we kindly ask applicants to confirm their availability and shift options when applying.

We value referrals and encourage you to recommend any qualified candidates who might be a great fit for this role. If you’re ready to take on this rewarding challenge and meet the criteria, we’d love to hear from you!

To be considered for this role, you must complete a full application on our company careers page in order for all applications to be processed fairly. 

POSITION RESPONSIBILITIES

Key Responsibilities:

• Make outbound collection calls to customers with past due accounts.
• Negotiate payment plans and settlements with customers to bring accounts current.
• Offer solutions to customers experiencing financial difficulties to help them maintain their accounts in good standing.
• Review and analyze customer accounts to identify overdue payments.
• Document all customer interactions and update account information in the system accurately.
• Provide exceptional customer service by addressing customer concerns and questions promptly and professionally.
• Educate customers on payment options, account status, and the consequences of non-payment.
• Adhere to all company policies, procedures, and regulatory requirements.
• Communicate effectively with customers, team members, and management.
• Escalate unresolved issues to the appropriate department
• Meet or exceed individual and team performance goals and targets.
• Maintain a high level of accuracy and efficiency in handling customer accounts.
• Participate in ongoing training and development programs to enhance collection techniques and knowledge of industry regulations.
• Stay updated on changes in company policies and procedures.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Grade 12
• 6 months – 1 year experience in a collection’s role
• Superior command of the English language
• Strong negotiation skills.
• Ability to handle sensitive information with discretion and confidentiality.
• Proficient in using computer systems and software applications.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? 

We provide competitive compensation packages, opportunities for professional growth, and a supportive, collaborative work environment that embraces diversity and inclusion. Our salary package includes a base salary with commission, and we also offer subsidized transportation for our team members.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.