Client Service Representative for WNS – Remote SA

Job Description

To deliver effective solutions for customers to enable smooth transitions. High performance individuals, with exceptional communication and analytical skills, to provide our client’s customers with a first class service experience in a contact Centre environment.

Qualifications

Essential

• Above-average proficiency in English .(a neutral accent is preferred as customers are businesses based in the UK)
• 1-2 years’ experience working in an  customer support environment with  relevant working experience in a similar role for UK Utilities campaign, within a multi-channel (Voice, Correspondence and Email) customer service /contact center environment is essential/Preferred.
• Prior customer service and/or collections experience with international clients (especially with the UK)
• High proficiency in verbal & written English )
• Sound interpersonal skills A high level of proficiency in Microsoft Word, Excel & Outlook, together with the ability to navigate between multiple screens High attention to detail and accuracy Exceptional administrative skills, with sound follow-through after contact with customers
• The ability to prioritize and manage work flow- analyze, validate and interpret data/reports- resolve conflict situations amicably – solve problems – multi-task, work under pressure and cope with high volumes of work.

Additional Information

• Must have a valid grade 12.
• Back verification checks will be conducted for successful candidates.