Client Relations Officer for Avatrala | Remote SA

As an Onboarding Sales Agent at Avatrala Travel Agency, your role is crucial in creating a positive first impression for new customers, setting the foundation for successful and lasting relationships. You will facilitate the process of integrating new customers smoothly onto Avatrala’s services, ensuring they receive a positive and engaging experience, leading to high satisfaction levels. This position requires a persuasive, proactive, and driven individual with strong communication, relationship-building, and negotiation skills. Your primary focus will be to sell Avatrala’s travel services by addressing customers’ concerns and needs, providing exceptional service, and offering suitable travel opportunities.

Key Responsibilities:

• – **Customer Communication:** Communicate with customers clearly, empathetically, and professionally in a friendly manner. Guide potential new customers through Avatrala’s onboarding process, addressing any questions or concerns they may have about our travel services by effectively listening and understanding their needs, providing appropriate solutions to obtain a sign-up.
• – **Customer Onboarding:** Authenticate the customer by accurately obtaining their personal information to establish if they are eligible for our services, setting up accounts, explaining the steps, and necessary guidelines to use our services effectively, and mitigating all possible risks.
• – **Customer Success:** Ensure customers sign up on the first call by securing a booking and ensuring the successful integration of new customers by helping them achieve their desired travel outcomes, focusing on customer success, which will foster long-term satisfaction and loyalty.
• – **Product Knowledge:** Have comprehensive knowledge of Avatrala’s travel services to demonstrate their value and features to customers during the onboarding process.
• – **Collaboration:** Collaborate with internal teams to address issues or factors that may impact customers’ decisions, ensuring a cohesive approach to customer retention, maximizing opportunities, and Avatrala’s revenue growth.
• – **Sales Performance:** Meet and exceed daily, weekly, and monthly booking targets.
• – **Dialler Activity:** Achieve and maintain daily required total calls and talk time.
• – **Customer Feedback:** Gather accurate feedback from customers to provide a valuable onboarding process, providing clear and concise reports to the success management team to ensure they can give the best travel opportunities and experience to our customers.
• – **Travel Market Knowledge:** Stay up to date with travel trends, destinations, business news, and market dynamics, utilizing this knowledge to develop onboarding strategies for overall customer satisfaction.
• – **Problem Solving:** Assist customers with any onboarding issues, escalating problems to your team leader when necessary, and collaborating with team members to resolve customer concerns promptly.
• – **Training and Development:** Attend in-house training and development opportunities to understand our services fully and ensure customers utilize the offers and get the most value out of them.
• – **Risk Management:** Follow Avatrala’s process of identifying, evaluating, and mitigating business and customer risks.
• – **Reporting and Analysis:** Maintain and keep accurate records and reports of customer interactions, onboarding documentation, tracking metrics, and needs analysis, preparing and submitting reports.

Requirements and Skills:

– Minimum requirement of Grade 12 Certificate.
– 2+ years of proven experience in a high-performing sales, travel, or call center environment.
– Experience in the travel industry will be advantageous.
– Strong interpersonal and communication skills with the ability to build rapport and trust with customers.
– Persuasive and adept at negotiating techniques.
– Effective listening skills.
– Results-oriented, driven, and able to consistently meet and exceed targets.
– Excellent problem-solving skills and critical thinking abilities.
– Risk mitigation skills.
– Time management skills.
– Knowledge of travel booking systems, sales tracking, and CRM software.
– Ability to work in a fast-paced, high-performing team environment.
– Ability to adapt to a dynamic, growing environment.
– Demonstrate resilience.
– Accurate reporting and attention to detail.
– Strong organizational skills and attention to detail.