Central Operations Support I for 2U | Onsite CT

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Central Operations Support I is the person responsible for the administrative tasks for various needs and functional areas within 2U’s short course, boot camp, and graduate degree programs. They drive student engagement and retention by delivering operational and functional excellence, contributing to a smooth and seamless student experience.

They are accountable for ensuring prospect/student-level CRM data is up-to-date, accurately transferred between systems, and internal tickets are resolved according to individual and team-level KPIs.

Central Operations Support reports to the Central Operations Manager, and will provide administrative support to a range of domestic and international graduate programmes, coding boot camps, and short courses.

Responsibilities Include, But Are Not Limited To:

• Assigned specific manual and/or project related tasks. 
• Works closely with the manager to determine priority of tasks.
• Provide administrative support for business teams by performing various operational tasks. 
• Communicate effectively in both written and verbal forms to both internal & external stakeholders.
• Provide regular scheduled communications and program deliverable updates. 
• Escalate potential risk, trends and critical situations to management. 
• Utilize JIRA to track pieces of the process related to assigned tickets, including hours logged towards a task, etc.
• Ensure data accuracy between internal systems and university systems.
• Leverage reporting/data tools to efficiently process assigned tasks. 

Things That Should Be In Your Background:

• Minimum 1-2 years’ experience working in an administrative support role in addition to experience in a service-oriented, customer support or related field
• Knowledge of the edtech industry (beneficial)
• A critical and analytical thinker with strong problem solving abilities
• Fluent in the English language (verbal and written)
• Excellent writing skills for email communication and report writing
• Data literate 
• Proficient with Google Suite
• Previous experience with a CRM and project management tool like JIRA is beneficial

Other Attributes That Will Help You In This Role:

• 2U is a fast-paced, high-pressure environment and you will be expected to keep up (while getting the necessary level of support). You are expected to be proactive, self-directing and to speak up when you need additional support
• Teamwork is critical to achieving success in this role. You will need to establish strong relationships with peers and leaders in presentation and production teams
• We do not micromanage. You would therefore be required to diagnose problems and brainstorm solutions without any prompt and manage this appropriately.
• Things change all the time. 2U is a very dynamic environment which means that you will need the ability to adapt to change quickly
• You may be required to work outside of normal South African working hours with shifts ranging from (7 AM – 10 PM), a reliable form of transport is essential.