Call Center Agent for GovAssist | Remote SA (R76 an hour)

We’re a fast-growing Consumer-to-Government service platform that leverages AI to deliver a world-class experience for our customers around the world. At GovAssist, we pride ourselves on our unwavering commitment to providing exceptional services. Our proficient and knowledgeable team excels in all facets of visa processing and other travel documentation processes.

The Opportunity:

Our team is actively seeking a resourceful and enthusiastic Call Center Agent in South Africa to collaborate with, as a part of our global consulting program

What We Offer:

• Competitive Compensation: Start at $4 per hour, with the potential to earn up to $6 per hour for a 40-hour workweek. Plus opportunities for performance bonuses.
• Flexible Schedule: Autonomy in your time management: fully remote and flexible intervals while enhancing the living you lead.
• Remote Work Opportunity: Work from home, embracing the flexibility of a fully remote position.
• Diverse Work Environment: Collaborate with a global team, enriching your professional experience.

Requirements:

• A solid background in a similar customer service position is required 
• Faultless in written and spoken English and Spanish
• Adaptable, flexible, and comfortable with ambiguity.
• A people person, a genuine helper: empathetic with customer goals, frustrations, and circumstances.
• Security and privacy-focused; maintaining the company’s privacy and data protection processes is crucial.
• we expect you to thrive in a fast-paced environment where you will approach the unexplored and unprecedented as an opportunity to unravel solutions outstandingly.
• Customer-centric and business-oriented mindset.
• Comfortable with technology and technical terminology.
• Organized and detail-oriented; one tiny error could lead to prejudicious repercussions.

Must own:

• a workstation equipped with an Intel i5 equivalent or newer and 16GB or more RAM
• a second monitor and noise-cancelling headset;
• Ensure a high-speed internet connection with an upload speed exceeding 25 Mbps and latency of fewer than 100 seconds.

You will:

1. Handle Inbound Inquiries: Manage a high volume of customer calls efficiently and ensure smooth call handoffs with detailed briefing.
2. Provide Exceptional Customer Service: Address customer inquiries and resolve issues efficiently and courteously.
3. Document Customer Interactions: Accurately record customer interactions and transactions in the system.
4. Assist with Product Information: Offer detailed information about products and services to customers.
5. Upsell Products and Services: Identify opportunities to upsell and cross-sell products and services.
6. Build Customer Relationships: Cultivate strong, consultative relationships through effective communication.
7. Collaborate with a Remote Team: Engage with a forward-thinking, globally distributed team.
8. Maintain Manager Communication: Regularly discuss feedback and support to achieve your goals.

We are keen to hear from individuals who believe they can have valuable input and are identifying their professional selves with our mission and environment.