BOOKING CONFIRMATION AGENT for Publicis Commerce | Remote South Africa paying R7000 p/m
Job Description
The successful candidate will work in a call centre environment and be responsible to telephonically confirm bookings, followed by a confirmation E-mail which have been made by Booking Agents prior to the Brand Representatives arriving at the schools for presentations.
All confirmation calls must be made 48 hours prior to the physical visit.
Basic Salary: R5 500.00
Communication allowance: R1 500.00
Qualifications
- Matric
- Proficiency on MS Office
Additional Information
KEY RESPONSIBILITIES:
- To contact schools and confirm bookings for a number of Brand Representatives each day.
- Data integrity.
- Identify challenges and report them accordingly.
- Report accurately on a daily/weekly/monthly basis.
- Provide administrative support to the Booking Agents and Brand Representatives.
- Act as a back-up for Booking Agents.
KEY PERFORMANCE AREAS:
Relationships:
- Establish and maintain a professional relationship with all stakeholders (internal & external).
- Ability to telephonically engage with the school representatives (at all levels).
- Ability to speak and engage with different target audiences and think on their feet.
- Ability to convince a school representative and ensure that they understand the benefits and the purpose of this initiative.
School Database
- Using a database of schools provided, update and add relevant information to ensure data integrity of all information at all times.
- Grow and maintain current database.
Telephonic Confirmations
- Daily targets to be reached, no exceptions.
- All calls done in a professional manner.
- Follow through mail after telephonic conversation to confirm discussion.
Operational Excellence:
- Respond to all queries and requests timeously.
- Suggest actions to exceed the client expectations and identify opportunities for growth.
- Accountable for the success and execution against the set KPI’s.
- Confidently display passion with regards to what is being presented and/or demonstrated.
- Manage time effectively and ensure that all appointments are kept to and that external and internal stakeholder’s expectations are managed at all times, no exceptions.
- Confirmation calls to be done to all schools scheduled – 48 hours in advance with 0% cancellation on confirmation.
