Job Description

The B2B Customer Service Agent will be responsible for delivering excellent customer service to our business-to-business clients. The ideal candidate will have exceptional communication skills, strong attention to detail, and the ability to problem solve efficiently.

Key Responsibilities:
– Handle incoming inquiries from B2B clients via phone, email, and chat
– Resolve customer issues in a timely and professional manner
– Provide product information, pricing, and quotes to clients
– Coordinate with internal teams to address customer needs and concerns
– Follow up with clients to ensure satisfaction and build long-term relationships
– Document customer interactions and maintain accurate records in CRM system

Qualifications:
– Minimum of 2 years experience in a customer service role, preferably in a B2B environment
– Excellent communication skills, both written and verbal
– Strong problem-solving abilities and attention to detail
– Proficiency in CRM systems and Excel
– Ability to work independently and prioritize tasks effectively
– Knowledge of sales processes and understanding of customer needs in a B2B setting

Education:
– High school diploma or equivalent required
– Bachelor’s degree preferred

This is a full-time position with competitive salary and benefits. If you have a passion for providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this role.